FAQs

Below is a list of frequently asked questions that we thought would be best displayed on our website to help you.  If there is anything missing that you think should be here, please feel free to contact us.

Q?

What happens if the weather is too bad to go out?

A.

Unfortunately Manta Divers is not in control of the weather, and we can not guarantee sunny skies and calm waters everyday. However, your safety is our number one priority and we will always ensure conditions are satisfactory before we go out. In the event a trip is cancelled due to weather we will make every effort to reschedule. If it is not possible a full refund will be given. However, if a trip is not cancelled and a diver decides to not go out this will constitute as a NO SHOW and the appropriate policy will be applied.

Q?

What is the cancellation policy?

A.

Cancellations with more than 24 hours notice prior to arrival will be refunded with the exception of the 10% Administrative Fee.

Cancellations with less than 24 hours notice and NO SHOWS will not be refunded and no credit will be given.

Q?

Which credit cards are accepted?

A.

We accept all types of credit cards:

American Express, MasterCard, Visa, Discover, etc.

Q?

Are tips included?

A.

No, tips are not included in our prices. In Mexico a tip of 10 - 15 % is suggested if you are satisfied with the service.

Q?

Are taxes included in the price?

A.

Yes, all taxes are included in our prices. There are no hidden fees, so what is listed is what you will pay.

Q?

What is the water temperature?

A.

In the ocean:

April to November 80 - 84 °F / 27 - 29 °C

December to March 74 - 79 °F / 23 - 26 °C

In the cenotes:

Year round 75 °F / 24 °C

Q?

Is there a hyperbaric chamber located in Cancun?

A.

Yes, there is a chamber located in downtown Cancun. It is available 24/7 for emergencies.