Below is a list of frequently asked questions that we thought would be best displayed on our website to help you.  If there is anything missing that you think should be here, please feel free to contact us.

Q?

What happens if the weather is too bad to go out?

A.

Unfortunately Manta Divers is not in control of the weather, and we can not guarantee sunny skies and calm waters everyday. However, your safety is our number one priority and we will always ensure conditions are satisfactory before we go out. In the event a trip is cancelled due to weather we will make every effort to reschedule. If it is not possible a full refund will be given. However, if a trip is not cancelled and a diver decides to not go out this will constitute as a NO SHOW and the appropriate policy will be applied.

Q?

What is the cancellation policy?

A.

Hi this our Cancellation and Refund policy…

We think that this is a very friendly and fair policy , please let us know what you think ,or if you have a better idea to improve it….We just want you to be happy when you leave so you will come back!
Our rule on the weather … sometimes the Harbor Master closes the port for commercial trips due to weather conditions and we cannot go out to sea and dive. That’s when we like to go to the cenotes instead! (only if you are certified)The weather’s always the same in the caverns If you prefer not to visit the cenotes,we reschedule for another day or we will give you 100% REFUND.
If WE must cancel a tour due to weather or other circumstances we cannot control We will reschedule you with priority status. If you are unable to reschedule, we will give you a 100% REFUND (less paypal payment fees if applicable).
If you must cancel a tour MORE THAN 2 DAYS before check-in time and you are unable to reschedule, we will give you a 100% REFUND (less paypal payment fees if applicable).
If you must cancel a tour BETWEEN 2 DAYS AND 24 HOURS before check-in time, we would very much appreciate speaking with you over the phone about it so we can reschedule you for another day. Like we say, change happens and we understand. If you are unable to reschedule, we will give you a 50% REFUND (less paypal payment fees if applicable).
If you cancel LESS THAN 24 HOURS before the check-in time we appreciate being notified by phone ,whatsapp or mail so we will not be wondering what happened to you. There will be NO REFUND
If you do not arrive on time for the tour,or do not fully participate in the activities or shorten a tour because you are not feeling well you will have our sympathy and we will attempt to make you comfortable but There will be NO REFUND

Q?

Which credit cards are accepted?

A.

We accept all types of credit cards:
American Express, MasterCard, Visa, Discover, etc.

Q?

Are tips included?

A.

No, tips are not included in our prices. In Mexico a tip of 10 – 15 % is suggested if you are satisfied with the service.

Q?

Are taxes included in the price?

A.

Yes, all taxes are included in our prices. There are no hidden fees, so what is listed is what you will pay.

Q?

What is the water temperature?

A.

In the ocean:
April to November 80 – 84 °F / 27 – 29 °C
December to March 74 – 79 °F / 23 – 26 °C
In the cenotes:
Year round 75 °F / 24 °C

Q?

Is there a hyperbaric chamber located in Cancun?

A.

Yes, there is a chamber located in downtown Cancun. It is available 24/7 for emergencies.

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Miscellaneous

 

Q? What is the water temperature?

A1. In the ocean:

April to November 80 – 84 °F / 27 – 29 °C

December to March 74 – 79 °F / 23 – 26 °C

A2. In the cenotes:

Year round 75 °F / 24 °C

 

Cancellations

 

Q? What happens if the weather is too bad to go out?

A. Unfortunately Manta Divers is not in control of the weather, and we can not guarantee sunny skies and calm waters everyday. However, your safety is our number one priority and we will always ensure conditions are satisfactory before we go out. In the event a trip is cancelled due to weather we will make every effort to reschedule. If it is not possible a full refund will be given. However, if a trip is not cancelled and a diver decides to not go out this will constitute as a NO SHOW and the appropriate policy will be applied.

Q? What is the cancellation policy?

A. Please note, if canceled, modified or in case of no-show, the total price of the reservation will be charged.

 

Payment Methods

Q? Which credit cards are accepted?

A. We accept all types of credit cards:

American Express, MasterCard, Visa, Discover, etc.

Q? Are tips included?

A. No, tips are not included in our prices. In Mexico a tip of 10 – 15 % is suggested if you are satisfied with the service.

Q? Are taxes included in the price?

A. Yes, all taxes are included in our prices. There are no hidden fees, so what is listed is what you will pay.

 

Safety

 

PADI Instructors are held to diving’s highest standards. All PADI programs fall under strict educational standards monitored for worldwide consistency and quality. PADI randomly surveys PADI Divers to confirm their courses meet PADI’s high standards as well as the divers’ expectations. No other diver training organization works to maintain this level of professional reliability and integrity. Read more @ https://www2.padi.com/blog/2017/07/17/scuba-diving-safe/

Knowing that; our divers are all PADI certified and will always put your safety first! We ensure that you are properly trained and/or certified before attempting any dives. This includes going over your current health status; we also respect personal information and will never give your personal information to any third parties.

 

 

Q? Is there a hyperbaric chamber located in Cancun?

A. Yes, there is a chamber located in downtown Cancun. It is available 24/7 for emergencies.